Terms & Conditions

1. Definitions

"Ashford", "we", "us", or "our" refers to Ashford, operating from 38 Choa Chu Kang Avenue 4, Singapore 689812. "Service" or "Services" refers to all care programmes, activities, and website features offered by Ashford. "User", "you", or "your" refers to any individual who accesses our website or engages with our services. "Agreement" refers to these Terms and Conditions together with our Privacy Policy and Cookie Policy.

2. Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services. You must be at least 18 years of age or acting on behalf of a person under the supervision of a legal guardian to engage our services.

3. Description of Services

Ashford provides elderly care services in Singapore, including Premier Residential Care, Convalescence Stays, and the Culinary Heritage Programme. Service descriptions on our website are provided for informational purposes. The specific terms of care — including duration, scope, and any personalised arrangements — are agreed upon individually with each family during the admission or enrolment process.

4. User Responsibilities

When using our website, you agree to: provide accurate and complete information in any forms you submit, use the website for lawful purposes only, not attempt to gain unauthorised access to any part of the website or its underlying systems, and not reproduce, distribute, or modify any content from the website without our written consent.

5. Intellectual Property

All content on this website — including text, images, graphics, logos, and design elements — is the property of Ashford or its licensors and is protected by copyright and intellectual property laws in Singapore. You are granted a non-transferable right to view and use the website for personal, non-commercial purposes. Any reproduction, modification, or distribution of content without our prior written permission is not permitted.

6. Payment Terms

Fees for our care programmes are as published on our website or as agreed upon during the admission process. All fees are stated in Singapore Dollars (SGD). Payment terms, billing cycles, and accepted payment methods are discussed during the onboarding process for each service. Late payments may be subject to a reminder process and, if necessary, suspension of non-essential services until the account is brought current.

7. Service-Specific Terms

Residential Care: Admission is subject to an assessment to determine suitability. A minimum notice period of 30 days is required for discharge. The monthly fee covers accommodation, meals, nursing care, social programming, and housekeeping as described in our service overview.

Convalescence Stay: The duration and scope of recovery services are set out in the individualised care plan agreed upon before admission. Early discharge is subject to clinical review and family discussion.

Culinary Heritage Programme: Participation is subject to availability. Monthly fees are billed in advance. If a participant is unable to attend, sessions are not individually refundable, though arrangements may be discussed on a case-by-case basis.

8. Disclaimers

Our services are provided with care and professionalism, but we do not make any representations or warranties regarding specific health outcomes. The information on this website is for general informational purposes and does not constitute medical advice. Residents and families should consult with qualified healthcare professionals for medical decisions.

9. Limitation of Liability

To the fullest extent permitted by Singapore law, Ashford shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services. Our total liability for any claim related to our services shall not exceed the fees paid by you for the specific service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Ashford, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms and Conditions or your misuse of our website or services.

11. Termination

Either party may terminate the service arrangement by providing the notice period specified in the relevant service agreement. We reserve the right to suspend or terminate access to our website if these terms are violated. Upon termination, any outstanding fees remain payable. Provisions relating to intellectual property, limitation of liability, and indemnification survive termination.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from these terms or our services shall first be addressed through informal discussion between the parties. If a resolution cannot be reached, the dispute shall be referred to mediation in Singapore. The courts of Singapore shall have jurisdiction over any matters not resolved through mediation.

13. General Provisions

These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Ashford regarding the use of our website and services. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right.

14. Changes to These Terms

We may revise these Terms and Conditions from time to time. Changes will be posted on this page with an updated date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised terms. We encourage you to review this page periodically.

15. Contact Information

For questions or concerns about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Ashford, 38 Choa Chu Kang Avenue 4, Singapore 689812
Phone: +65 6541 7283